Privacy Policy

Depending on how you interact with us, we may collect:

• Name and contact information
• Mailing or service address
• Telephone and mobile phone numbers
• Email address
• Information related to energy-efficiency services, assessments, upgrades, appointments, and program participation
• Communications and interactions with Louisiana Home Performance
• SMS messaging consent and opt-out information
• Information you voluntarily provide through forms, telephone calls, websites, or other communications

We may use personal information to:

• Provide and administer energy-efficiency services
• Contact you regarding services, appointments, assessments, upgrades, and program opportunities
• Communicate with you regarding your participation in applicable Entergy Solutions programs
• Respond to questions and customer-service requests
• Send SMS messages when you have provided the required consent
• Maintain records of SMS consent, opt-out requests, and do-not-contact requests
• Improve our services and customer experience
• Comply with legal, regulatory, and program requirements

We send text messages only to people who have separately and affirmatively opted in to receive them. Under the Louisiana Home Performance (LHP Call) program we may send SMS messages concerning eligible services, energy-efficiency programs, appointments, assessments, upgrades, and related program opportunities, including communications associated with the Entergy Solutions program.

You opt in by visiting our lhphvac.com/sms-opt-in, entering your phone number, and ticking a separate, optional SMS consent checkbox. That checkbox is unchecked by default, stands apart from the checkbox agreeing to our Terms of Service and Privacy Policy, and can be left unchecked without affecting anything you asked us for. We do not add numbers to the messaging program from purchased lists, from third parties, or from any other form.

If the SMS consent box is left unchecked, we record that number as not consented and send it no text messages until you opt in explicitly.

Message frequency varies depending on your interactions with Louisiana Home Performance and the applicable program.

Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP. You can request assistance by replying HELP or contacting us using the customer-support information provided below.

SMS consent is voluntary. It is not a condition of purchasing any goods or services, and it is not bundled with creating an account, requesting an assessment, or scheduling work. You can use every part of our service without agreeing to receive text messages.

We keep a record of each opt-in — the mobile number, the date and time, the page the consent was given on, and the exact consent language shown at that moment — together with a record of each opt-out request.

We do not share, sell, rent, or trade your mobile phone number or any mobile opt-in data with third parties for their marketing purposes. Your mobile number is used solely for sending you service-related communications from Louisiana Home Performance (LHP Call).

No mobile opt-in data — the number itself, the consent flag, the timestamp, or the consent record — is sold, rented, traded, or shared with third parties or affiliates for their own marketing or promotional purposes.

Your mobile information and messaging consent may be disclosed to service providers only when reasonably necessary to provide, operate, maintain, or support our messaging services and business operations. Such service providers are not authorized to use your mobile information or SMS consent for their own independent marketing purposes.

We do not use SMS consent obtained for one messaging campaign as consent for unrelated messaging campaigns.

We may disclose other personal information when reasonably necessary to:

• Provide services requested by you
• Work with contractors, service providers, technology providers, or program administrators supporting our operations
• Comply with applicable laws, regulations, legal processes, or program requirements
• Protect the rights, property, or safety of Louisiana Home Performance, our customers, or others

Any sharing of information is subject to applicable legal and contractual requirements.

Louisiana Home Performance participates as a trade ally in applicable Entergy Solutions energy-efficiency programs.

Entergy Solutions is an energy-efficiency program associated with Entergy Louisiana. Louisiana Home Performance may communicate with eligible customers in connection with services or opportunities available through applicable Entergy Solutions programs.

Participation in an Entergy Solutions program may be subject to additional program-specific terms, eligibility requirements, and privacy practices.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain business and program records, document consent and opt-out requests, comply with legal obligations, resolve disputes, and enforce applicable agreements.

You may:

• Request information about personal information we maintain about you
• Request correction of inaccurate information
• Opt out of SMS communications by replying STOP
• Request assistance with SMS communications by replying HELP
• Ask us to add your number to our do-not-contact list, by text, by telling our team during a phone call, or by contacting us directly
• Contact us regarding questions about our privacy practices

Opting out of SMS messages does not necessarily remove you from other forms of communication that you have separately authorized.

Our services and communications are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

For questions about this Privacy Policy or our SMS communications:

See also our SMS Terms & Conditions.