SMS Terms & Conditions

Louisiana Home Performance may send SMS messages concerning energy-efficiency services and opportunities, including services and programs associated with the Entergy Solutions program.

Messages may include information about:

• Eligible energy-efficiency upgrades
• AC tune-ups
• Home assessments
• Appointments
• Program opportunities
• Customer-service information
• Follow-up communications relating to services or program participation

Louisiana Home Performance is a participating trade ally associated with applicable Entergy Solutions programs.

Replies sent to you from Louisiana Home Performance are written and sent by a member of our team. We do not send automated or AI-generated replies by SMS.

There is exactly one way to join this messaging program:

• Visit https://lhphvac.com/sms-opt-in.
• Enter your name and the phone number we should use.
• Tick the required checkbox agreeing to the Terms of Service and Privacy Policy.
• Tick the separate, optional SMS checkbox, whose label reads in full: “I agree to receive SMS messages from Louisiana Home Performance (LHP Call) related to my appointments, service updates, and notifications. Message frequency varies. Msg & data rates may apply. Terms: lhphvac.com/terms-of-service | Privacy: lhphvac.com/privacy-policy Reply STOP to cancel.”
• Submit the form.

The SMS checkbox is unchecked by default and is never pre-selected. It is a distinct control from the Terms of Service checkbox, and the form submits successfully whether or not you tick it.

Consent to text messaging is therefore never bundled with anything else. Leaving the SMS box unchecked records your number as not consented, sends you no messages, and changes nothing about the service Louisiana Home Performance (LHP Call) provides to you.

Louisiana Home Performance does not obtain mobile numbers for this messaging program from purchased or rented lists, from third parties, from affiliates, or from any other form or channel.

When you submit the form we record your mobile number, the date and time, the page the consent was given on, and the exact consent language displayed at that moment.

By completing the opt-in form described in Section 2 and affirmatively providing your mobile number and consent, you authorize Louisiana Home Performance to send recurring SMS messages under the Louisiana Home Performance (LHP Call) program.

SMS consent is voluntary and is not a condition of purchasing any goods or services. Consent is never bundled with account creation, scheduling, or service delivery.

Your consent applies only to the messaging program identified during the opt-in process and does not automatically authorize unrelated promotional messages.

We keep a record of each opt-in and each opt-out request, including when it was received and the channel it came through.

Message frequency varies depending on your interactions with Louisiana Home Performance and the applicable program.

Message and data rates may apply.

Your wireless carrier may charge you for SMS messages according to the terms of your mobile plan.

Louisiana Home Performance does not control carrier charges.

You can stop receiving SMS messages at any time by replying:

After sending STOP, you will receive a confirmation message and will no longer receive messages from the applicable SMS campaign, except where otherwise permitted or required by law.

Other commonly supported opt-out keywords may include:

You do not have to text to opt out. You can also tell our team during a phone call, or contact us using the information in Section 11, and we will process the request the same way.

When you opt out, we record the request and add your number to our internal do-not-contact list. Numbers on that list are excluded from outbound calling by Louisiana Home Performance, whichever of our numbers would otherwise be used.

For assistance, reply:

You may also contact Louisiana Home Performance directly:

Phone:

+1 (225) 350-3828

Email:

info@lhpcall.com

If you have previously opted out and later wish to receive SMS messages again, you may re-subscribe by completing the opt-in form at https://lhphvac.com/sms-opt-in again or, where supported, reply:

Re-subscription constitutes a new affirmative consent to the applicable messaging program.

Louisiana Home Performance respects the privacy of SMS subscribers.

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or messaging consent data with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be shared with service providers when reasonably necessary to provide and support SMS messaging or related business operations. Such providers may not use your mobile information or SMS consent for their own marketing purposes.

For additional information about our privacy practices, please review our Privacy Policy.

Wireless carriers are not responsible for delayed or undelivered messages.

Message delivery is subject to effective transmission from your wireless carrier and network availability.

Louisiana Home Performance may modify, suspend, or discontinue SMS messaging programs at any time, subject to applicable law and program requirements.

We may also update these SMS Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date.